Claiborne Electric’s automated outage reporting number is changing next month!
On March 30, the automated outage reporting number will change to 855-937-1782. This number is the same as the automated payment number. Members may report an outage by pressing “2” in the menu after dialing the new number. This will allow members to report the outage directly to the dispatch center’s outage system.
Beginning March 30, please save this new number in your mobile phone, or write it down where important numbers are saved. In the coming days, members will receive a letter with a new outage number magnet, so watch for that in the mail.
The fastest and most efficient way to report a power outage to Claiborne Electric is to download and use our free SmartHub app on a mobile device.
As always, members may report an outage directly to a live Member Service Representative by calling a local office. However, when reporting an outage by calling an office directly, office lines become overwhelmed and congested during widespread outages, sometimes resulting in long wait times to speak directly to an MSR. If possible, SmartHub or the automated outage system should be used.
