Claiborne Electric’s Outage Management System (OMS) has the capability to notify members, via the SmartHub app, of the earliest possible time their service could be restored following an outage. Members will not immediately receive an Estimated Time of Restoration (ETR) message as soon as their service is interrupted but rather once assessment is completed. The ETR message is sent once the Co-op has been able to make an initial assessment of the damage that caused the outage and how long it might take to complete repairs and restore service. Similarly, because different members are fed from different lines and substations, members who live relatively close to each other may not receive the same ETR message or even ETR messages at the same time.
These ETR messages will only be sent to members who have registered their accounts in SmartHub. If you have not taken advantage of our SmartHub app yet, now is a great time to start!
No technology is perfect, but the Cooperative is hopeful this additional communication path with our members will help keep members more up to date following significant weather events than in years past.