Starting December 4, Claiborne Electric’s automated outage reporting number is changing.
If you have the automated outage number saved in your mobile phone, please take a moment to change the number to 855-937-1782. If you have never saved the automated outage number, please take a moment to save it as a contact in your mobile phone or write it down where important numbers are saved.
This number is the same as the automated payment number. Members may report an outage by pressing “2” in the menu after dialing the new number. This will allow members to report the outage directly to the dispatch center’s outage system.
The fastest and most efficient way to report a power outage to Claiborne Electric is to download and use our free SmartHub app on a mobile device.
As always, members may report an outage directly to a live Member Service Representative by calling a local office.
Homer: (318) 927-3504
Farmerville: (318) 368-3011
When reporting an outage by calling an office directly, please remember that office lines become overwhelmed and congested during widespread outages, sometimes resulting in long wait times to speak directly to an MSR. If at all possible, SmartHub or the automated outage system should be used.
