In mid-August, Claiborne Electric will begin using a new telephone system.
After the new system is implemented, members who call the office will choose from a menu of options, which will help direct calls to the appropriate place. Members will still be able to speak with a live Member Services Representative in a local office by pressing the “0” key on their phone.
One major change within the new telephone system is that MSRs will no longer be able to take payments by telephone. Members may make payments by telephone through an automated payment system by pressing “1” in the new telephone menu. Members will enter a Claiborne Electric account number and follow the automated prompts to make a payment in the new phone system. The new system protects personal and financial information.
As always, members may still make payments using a wide variety of methods, including in-person, by mail, through our free SmartHub app, online at www.our.coop, by automatic bank draft, or through payment systems at locations such as Wal-Mart, CVS, Dollar General, and Family Dollar. Payment options can be reviewed here.
Members may also report an outage by pressing “2” in the new system. This will allow members to report the outage directly to the dispatch center’s outage system.