In response to the growing threat of phishing attacks targeting services that accept online payments, including the electric utility industry, Claiborne Electric’s software developer is taking proactive steps to enhance the security of its SmartHub billing and payment system.
SmartHub has implemented optional two-factor authentication as an added layer of protection for your account.
Nationwide, the number of recent phishing scams are increasing at a concerning rate. Phishing attacks are a common tactic used by cybercriminals to trick account holders into revealing personal information. These attacks often involve fraudulent emails or text messages that appear to be from a legitimate organization, luring account holders to click on a malicious link or provide sensitive information.
Safeguarding account information is important, and we are committed to providing a secure online experience. Implementing two-factor authentication adds an extra layer of security to help prevent unauthorized access to your SmartHub account.
With two-factor authentication, members must provide two forms of identification before gaining access to accounts. This typically involves entering a username and passcode, then entering a unique, single-use code sent to a mobile device or email address. Many industries require two-factor authentication, including banks, credit card companies, email platforms, and retails establishments. This added security measure makes it significantly more difficult for cybercriminals to compromise accounts.
While this added security measure is optional, we encourage all members to enroll in two-factor authentication to further protect accounts from unauthorized access. This will allow us to increase our commitment to protecting your account while giving you the trusted confidence of secure transactions.
Find more information about SmartHub here.
Members with questions or concerns about the addition of two-factor authentication are encouraged to contact a Member Services Representative by calling the Homer (318-927-3504) or Farmerville (318-368-3011) office.