Most members have now received bills which include their electric usage during Winter Storm Fern.
We would like to remind members that in times of extreme cold, heating systems run for much longer periods to maintain the temperature set on a thermostat. This results in significantly higher usage.
During Winter Storm Fern, our area saw 60 to 80 hours of sustained below freezing conditions with low temperatures in the teens. Much of our service area was covered in ice for more than a week. In these conditions, heating systems were running nearly constantly, fighting against outdoor weather elements to keep heated areas warm. This significant increase in electric usage results in significantly higher billing.
Members can monitor their daily electric usage in our free SmartHub app. We also have a fantastic team of Member Service Representatives to help members with questions about usage and billing. We are here to help. We also offer payment plans for members who cannot pay their bill in full.
Homer: 318-927-3504
Farmerville: 318-368-3011
Read more about winter electric usage here.