Month: September 2026

Q: Is Claiborne Electric providing broadband or internet service?
A: No. Claiborne Electric is an electric cooperative and does not provide broadband or internet service. The broadband project in our service area is led by Conexon, a separate company.

Q: Is Claiborne Electric a partner with Conexon on the broadband project?
A: No. Claiborne Electric and Conexon are separate companies. Claiborne Electric is not a partner in Conexon’s broadband project.

Q: What has Claiborne Electric’s role been?
A: Claiborne Electric owns electric poles throughout its service territory. Our role has been limited to reviewing requests from Conexon to attach fiber to Cooperative-owned poles and ensuring any proposed work meets safety and electric system requirements.

Q: What is the current status of the broadband project involving Claiborne Electric’s poles?
A: At this time, the broadband project is moving forward through Claiborne Electric’s system at a pace much slower than promised.

Q: Does Claiborne Electric determine when broadband service will be available in my area?
A: No. Claiborne Electric does not control Conexon’s construction schedule, service areas or timeline for making broadband available.

Q: Why can’t Claiborne Electric provide a completion date?
A: The broadband construction schedule is controlled by Conexon, not Claiborne Electric. Because ClaiborneElectric is not the broadband provider, we cannot provide a timeline for when internet service may become available.

Q: Why does Claiborne Electric review fiber attachments to its poles?
A: Our first responsibility is the safety and reliability of the electric system. Any company requesting to placeequipment on Cooperative-owned poles must meet applicable safety and engineering requirements.

Q: Will Claiborne Electric provide updates about Conexon’s broadband project?
A: Because Claiborne Electric does not control the broadband project, questions about its status,construction plans and future availability should be directed to Conexon.

Q: Who should I contact about broadband service or availability?
A: Members with questions about Conexon’s broadband service, construction plans or availability should contact Conexon directly at 1-844-542-6663 or visit its website.

It’s always a perfect time to cut out mailbox clutter, and Claiborne Electric’s paperless option is a great way to get organized and reduce waste.

Claiborne Electric members can easily switch to paperless billing in the SmartHub app. Members can simply click “Settings”, then select “Paperless Billing”, and turn on paperless billing. SmartHub can be downloaded for free on any Apple or Android smart device.

Members who don’t use the SmartHub app and would like to switch to paperless billing can contact our office by telephone. A Members Services Representative will be glad to assist members.

Homer office: (318) 927-3504

Farmerville office: (318) 368-3011

To further promote worker and public safety, the Louisiana legislature has adopted the following rules to be followed by those who work near overhead power lines.

• Louisiana law (LRS 45:141-146) prohibits unauthorized persons from working, including moving equipment, within ten feet of any high voltage overhead electric utility line.

• If any unauthorized person intends to work within ten feet of any high voltage overhead electric utility line, the person responsible for the work to be done must notify the owner or operator of the high voltage overhead electric utility line not less than forty-eight hours prior to commencing work.

• Work shall be performed only after satisfactory mutual arrangements have been completed between the owner or operator of the high voltage overhead electric utility line and the person responsible for the work to be done.

To notify Claiborne Electric that you intend to work within ten feet of a high voltage overhead electric utility line owned or operated by by the Cooperative, please call 318-927-3504.

For additional safety information, visit Safe Electricity.org.

Claiborne Electric’s offices will be closed Monday, September 7, in observance of Labor Day.

All outages and service emergencies will be handled by our 24-hour system operators and on-call crews.

Have a safe and happy Labor Day weekend, from your friends and neighbors at Claiborne Electric Cooperative!